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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"My experience was wonderful.The staff treated me like royalty. I have Arth. and use a cane. They were very patient with my handicap.My doctor had a great bedside manner. He explained everything and made me feel very comfortable. AND MY EYES LOOK AMAZING.I had no pain during the surgery. (except my arth.in shoulder lying there.)AND I did not require pain meds afterwards. Never even filled prescription! !! Overall it was one of the best experiences I have had medically related. Thank you everyone! !You the BEST."

"I had a great experience with the Eye Surgery Center, Dr. Cox and the staff. Everyone worked very hard to alleviate any anxiety about the procedure, made us feel very welcome and took extremely good care of me. I'm thrilled with my results and would highly recommend Dr. Cox and the Eye Surgery Center. As a medical professional, I can say with full confidence that this is a top notch facility and well trained and compassionate staff. Thanks Eye Surgery Center and staff!"

"The procedural processes were all quite efficient and well-orchestrated, and staff obviously well skilled. Easy-breezy! I appreciated not having to go to a general outpatient surgical center or hospital where risk of exposure to illness could have been an issue. I was very pleased."

"Everyone, from the front desk, to the nurses, doctors, anesthesiologist made me feel safe and in good hands. I was very pleased with my experience and with all the people that helped me. I was very well taken care of."

"everyone was so considerate and explained things and made my experience a calm one."

"My experience was very good. Couldn't ask for any better care!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.